Terms of Service

Overview

These Terms form a binding agreement between you and VeaLive360 ("we", "us", "our"). If a signed Service Agreement or installation contract conflicts with these Terms, that agreement controls.

Engagement & Scope

• Service agreements define smart home installations, devices, configurations, and acceptance criteria.
• Changes in project scope or timeline are handled via written change requests.
• We may use qualified installation partners and device suppliers; we remain responsible for their work.

Fees & Payment

• Fees may be fixed-price installations, hourly service rates, or maintenance retainers as stated in agreements.
• Invoices are due within 14 days unless otherwise stated; taxes/withholdings are your responsibility.
• Late amounts may accrue the lesser of 1.5% per month or the maximum allowed by law.

Client Responsibilities

• Provide access to installation areas, electrical systems, and network infrastructure.
• Ensure you have authority to modify home systems and authorize device integrations.
• Test installations and provide feedback promptly; delays may extend project timelines.

Intellectual Property

• You own the installed smart home system and configurations upon full payment.
• We retain our automation frameworks, custom device designs, and technical know-how. You receive a perpetual license to use VeaLive360 custom components in your home system.
• We may reference your installation as a case study with prior consent (opt-out anytime).

Third-Party Services

Smart home solutions may integrate with third-party platforms (Apple HomeKit, Google Home, Alexa, device manufacturers). Their terms, pricing, and service levels apply; we are not responsible for their outages or changes.

Confidentiality & Data

• Each party will protect the other’s confidential information and use it only for the engagement.
• We process personal data per our Privacy Policy. A DPA can be executed if required.

Warranties & Disclaimers

• We warrant services will be performed with reasonable skill and care.
• Except as stated, services and deliverables are provided “as is” without other warranties.

Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. Each party's total liability under a service agreement is capped at fees paid in the 12 months preceding the claim, excluding unpaid fees, breach of confidentiality, and indemnified IP claims caused by that party.

Indemnification

Each party will defend and indemnify the other from third-party claims arising from materials it supplied that infringe IP, or from its violation of law, subject to prompt notice and cooperation.

Non-Solicitation

During the service engagement and 12 months after, neither party will solicit to hire the other's personnel who worked on the smart home installation, except by mutual written consent. General job ads are fine.

Term & Termination

• Either party may terminate for material breach not cured within 15 days of notice.
• You may terminate for convenience; we'll invoice for work performed and devices ordered.
• Provisions intended to survive (fees, IP, confidentiality, liability, warranty) remain in effect.

Governing Law

These Terms are governed by the laws of Lebanon (Beirut courts). The CISG does not apply.

Changes to Terms

We may update these Terms. Continued use after updates constitutes acceptance of the revised Terms.

Contact

Legal inquiries: legal@vealive360.com
General: info@vealive360.com
Phone: +961 81 632 241