Terms of service

Overview

These terms form an agreement between you and VeaLife (formerly VeaLive360, "we", "us") when you use vealive360.com, buy from our shop or engage our smart home services. If a signed service agreement or installation contract conflicts with these terms, that agreement controls.

Buying from our shop

Products and compatibility. We describe devices as accurately as we can. Product visualisations show what a device does. They do not promise stock or shipping status. Availability and compatibility with your home are confirmed with you, through a demo or compatibility review where needed.

Placing an order. When you check out you receive an order number and an order page. We contact you to confirm availability and delivery. If an item turns out to be unavailable, we tell you and refund anything you have paid for it.

Payment. You can pay by card on Stripe's secure payment page, by Whish transfer (the order proceeds once we have verified the transfer), in cash on delivery, or by sending the order to us on WhatsApp. Prices are those shown at checkout.

Delivery, returns and warranty. Delivery arrangements, return eligibility and the warranty that applies to each device are confirmed for your order. Contact us before returning anything so we can help. Nothing in these terms limits rights you have under consumer protection law.

Services and scope

• Service agreements define the installation, the devices, the configuration and the acceptance criteria.
• Changes in project scope or timeline are handled through written change requests.
• We may use qualified installation partners and device suppliers, and we remain responsible for their work.

Service fees

• Fees may be fixed-price installations, hourly service rates or maintenance retainers, as stated in your agreement.
• Invoices are due within 14 days unless stated otherwise. Taxes and withholdings are your responsibility.
• Late amounts may accrue the lesser of 1.5% per month or the maximum allowed by law.

Your responsibilities

• Provide access to installation areas, electrical systems and network infrastructure.
• Make sure you have authority to modify the home's systems and to authorise device integrations.
• Test installations and give feedback promptly. Delays may extend timelines.

Intellectual property

• You own the installed system and its configuration once it is paid in full.
• We keep our automation frameworks, custom device designs and technical know-how, and you receive a perpetual licence to use our custom components in your home.
• We reference your installation as a case study only with your prior consent, and you can opt out at any time.

Third-party platforms

Our solutions integrate with platforms such as Apple Home, Google Home, Amazon Alexa, SmartThings, Home Assistant and device manufacturers. Their own terms, pricing and service levels apply, and we are not responsible for their outages or changes.

Confidentiality and data

Each party protects the other's confidential information and uses it only for the engagement. We process personal data as described in our privacy policy, and a data processing agreement can be signed if you need one.

Warranties and disclaimers

We perform services with reasonable skill and care. Except as stated in these terms or your agreement, and to the extent the law allows, services and deliverables are provided "as is" without other warranties.

Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. Each party's total liability under a service agreement is capped at the fees paid in the 12 months before the claim, excluding unpaid fees, breach of confidentiality and indemnified IP claims caused by that party.

Indemnification

Each party defends and indemnifies the other against third-party claims that materials it supplied infringe intellectual property, or that arise from its breach of law, provided it receives prompt notice and cooperation.

Non-solicitation

During a service engagement and for 12 months after it, neither party will solicit to hire the other's personnel who worked on the installation, except with mutual written consent. General job ads are fine.

Term and termination

Either party may terminate for a material breach not cured within 15 days of notice. You may terminate for convenience, and we invoice for work performed and devices ordered. Clauses meant to survive (fees, IP, confidentiality, liability, warranty) remain in effect.

Governing law

These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction. The CISG does not apply.

Changes and contact

We may update these terms, and the date above shows the latest version. Orders are governed by the terms in force when they were placed. Questions: info@vealive360.com or +961 79 089 428.