Question 1

What is VeaLive?

Accepted Answer

VeaLive designs and integrates smart home automation that brings your home to life—comfort, security, lighting, energy, and more—built on trusted ecosystems and configured to your routines.

Question 2

How do I get started?

Accepted Answer

Start by telling us about your space and goals. Book a free consultation and we’ll propose a tailored roadmap across lighting, climate, security, entertainment, and energy.

Question 3

Do I need technical knowledge?

Accepted Answer

No. We design for simplicity. We handle selection, setup, and tuning—so you can enjoy a space that quietly adapts to you.

Question 4

Are VeaLive solutions compatible with my ecosystem?

Accepted Answer

Yes. We work with Apple Home, Google Home, Amazon Alexa, and Samsung SmartThings (plus Matter, Thread, Zigbee, and Wi-Fi). Your stack, your rules.

Question 5

What’s the warranty like?

Accepted Answer

We recommend hardware with solid manufacturer warranties; many devices include 1–2 years. For projects, we offer optional care plans for priority support and tune-ups.

Question 6

Can I return a product?

Accepted Answer

If you purchase hardware through us or our partners, standard return windows apply per vendor policy. Ask us before ordering—we’ll guide you to the right parts the first time.

Question 7

Do I need professional installation?

Accepted Answer

Many upgrades are rental-friendly and DIY. For electrical or multi-system integrations, our team can install, verify, and calibrate scenes end-to-end.

Question 8

How long does installation take?

Accepted Answer

Single-room upgrades can be same-day. Whole-home projects vary by scope—typically 1–3 days including testing and training.

Question 9

What if I hit setup issues?

Accepted Answer

We’re here to help. Reach out via our contact form or WhatsApp for quick triage; remote support resolves most issues fast.

Question 10

How secure is it?

Accepted Answer

Privacy is a default. We prioritize local-first control where possible, strong encryption, and vendor selection with clear data policies.

Question 11

What happens if the internet goes down?

Accepted Answer

Core automations that run locally continue to work. Remote access and cloud-only features resume once connectivity returns.

Question 12

Do you sell my data?

Accepted Answer

No. VeaLive does not sell personal data. We collect the minimum needed to deliver and support your system. See our Privacy Policy for details.

Question 13

How do I contact support?

Accepted Answer

Email info@vealive360.com or message us on WhatsApp at +971 56 935 9680. You can also use the contact form for non-urgent requests.

Question 14

Are software updates free?

Accepted Answer

Firmware/app updates from manufacturers are typically free. We can schedule periodic tune-ups to keep everything fast and secure.

Question 15

Do you offer maintenance plans?

Accepted Answer

Yes—optional care plans with proactive check-ups, priority response, and scene refinements based on how you actually live.

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