Legal

Privacy Policy

How VeaLive360 ("we", "us", "our") collects, uses, and protects your information across smart home automation, installation, and device integration services.

Last updated: September 30, 2025

Overview

This Policy applies to vealive360.com, our smart home systems, and our installation services. By using our site or services, you agree to this Policy.

We do not sell personal data. We prioritize local-first smart home solutions and minimize cloud dependencies to protect your privacy and maintain control of your home data.

Information We Collect

Information you provide

  • Contact details and messages (consultation forms, support requests).
  • Home automation preferences and system configurations.
  • Installation scheduling and service information.
  • Billing and contracting information.

Information collected automatically

  • Device, browser, IP (approx. location), pages, events, error logs.
  • Security logs (auth attempts, access trails).

Information from partners

  • Smart home device manufacturers and platforms you authorize for integration.
  • Public sources to improve smart home compatibility and features.

How We Use Information

  • Provide smart home installation, configuration, and automation services.
  • Maintain and support your smart home systems and devices.
  • Communicate service updates, maintenance schedules, and smart home insights (opt-out anytime).
  • Comply with legal obligations and enforce service agreements.

Sharing & Processors

  • Service providers for hosting, email, analytics, and system monitoring.
  • Smart home platforms you choose to integrate (Apple HomeKit, Google Home, Alexa, etc.).
  • Compliance/safety: when required by law or to protect rights and security.

We maintain contracts and safeguards with our processors.

International Transfers

Data may be processed in Lebanon, the UAE, the EU, and other locations where our providers operate. Where required, we use appropriate safeguards (e.g., SCCs).

Retention

We keep data only as long as necessary for the purposes above or to meet legal requirements, then delete or de-identify it. Smart home system data retention follows your service agreement.

Security

We apply layered security: local-first control, encrypted communication, secure device setup, audit trails, and network isolation. Our smart home systems prioritize privacy by design.

Your Rights & Choices

  • Access, correct, delete, or export your data where applicable.
  • Object to or restrict processing; withdraw consent where relied upon.
  • Manage marketing preferences via email footers or by contacting us.

Email privacy@vealive360.com.

Cookies & Analytics

We use essential cookies for security/session. We may use privacy-respecting analytics in aggregate. Manage non-essential cookies in your browser settings.

AI & Automations

Smart automation features operate locally when possible and do not share your home data with public AI models. You control which devices can access automations and sensor data.

Children’s Privacy

Our services are not directed to children under 16.

Changes

We may update this Policy. Material changes will be highlighted here with a new “Last updated” date.

Contact Us

Email: privacy@vealive360.com
Phone: +961 81 632 241
Address: Beirut, Lebanon