Privacy Policy
How VeaLive360 (“we”, “us”, “our”) collects, uses, and protects your information.
Last updated: August 30, 2025Overview
This Policy applies to vealive360.com and our services, including consultations, installations, support plans, and the Smart Dome by Metalife. By using our site or services, you agree to this Policy.
Information We Collect
Information you provide
- Contact details (name, email, phone, city).
- Project details (property type, rooms, goals, budget, timeline).
- Preferences (ecosystem like Apple/Google/Alexa/SmartThings).
- Messages, forms, support requests, appointment info.
Information collected automatically
- Device and usage data (browser, pages viewed, approximate location).
- Cookies and similar tech for analytics and site functionality.
Information from partners
- Payment and fulfillment providers (transaction status—never full card numbers).
- Installation partners (appointment confirmations, completion notes).
How We Use Information
- Provide, personalize, and improve our services and recommendations.
- Schedule and deliver consultations, installations, and support.
- Send transactional messages; send marketing with your consent (opt-out anytime).
- Maintain safety, prevent fraud, and comply with legal obligations.
- Analyze usage to enhance site performance and UX.
Legal Bases (GDPR)
We rely on: (i) contract performance; (ii) legitimate interests (e.g., service security and improvement); (iii) consent (e.g., marketing, certain cookies); and (iv) legal obligations.
International Transfers
If data is processed outside your country, we take reasonable measures to ensure adequate protection (e.g., contractual safeguards and vetted vendors).
Retention
We keep personal data only as long as necessary for the purposes above, then delete or anonymize it. Retention varies by record type (e.g., invoices vs. support threads).
Your Rights & Choices
- Access, correct, delete, or export your data when applicable.
- Object to or restrict certain processing; withdraw consent where relied upon.
- Opt out of marketing via any email footer or by contacting us.
To exercise rights, email mw91fulg@hotmail.com.
Smart-Device Data
Integrations with Apple/Google/Alexa/SmartThings may share limited device status and telemetry needed for automation. We do not receive continuous audio/video feeds. We prefer local-first designs where feasible.
Children’s Privacy
Our services are not directed to children under 13 (or under 16 where applicable). If we learn a child provided data without consent, we’ll delete it.
Changes
We may update this Policy. Material changes will be highlighted here with a new “Last updated” date.
Contact Us
Email: mw91fulg@hotmail.com
WhatsApp: +961 81 632 241