Measure the room
MOES climate sensor
Use temperature and humidity readings to decide when a comfort routine should run.
Wi-Fi · Tuya05 / Care & support
A home that keeps getting better.
A smart home is never finished. A new baby changes the evenings, a new appliance arrives, a routine that felt right in summer is wrong in winter. We stay on hand after the install, with people who already know your setup.
- Help with your current setup
- Routines adjusted to your life
- Advice as you add new devices
Life changes. Your home can too.
What is included
Everything this covers.
- 01
Help when something stops
A device offline, a scene misbehaving, a router replaced. Reach us and we work through it with you.
- 02
Refining routines
Adjust times, brightness and conditions as you learn what you actually want.
- 03
Adding rooms and devices
Extend the home one step at a time, with compatibility checked before you buy.
- 04
Updates
The app and Vea devices receive updates over the air. We tell you when something changes that you would notice.
- 05
Guidance for the household
A refresher for a new family member, a guest mode, a simpler screen for someone less technical.
- 06
People who know the setup
If we installed it, we already know your home, so you never start the explanation from zero.
Come along, step by step
Here is how we get there.
What happens at each stage, and what you have in hand at the end.
- 01
Get in touch
Message us on WhatsApp, email or the contact form, with what you are seeing.
- 02
We look at it together
Most questions are settled remotely, with you in the app.
- 03
Fix or improve
A setting, a routine, a replacement or a visit, whichever the situation needs.
- 04
Check it holds
We confirm with you that it behaves, and explain what was changed and why.
What you leave with
- One team that knows your home
- Routines that keep fitting your life
- Room to grow, one step at a time
- Help that starts from your setup
Meet the devices
Make the next improvement count.
Support starts with the setup you have. When a device would solve a real gap, we help you choose, connect and test the addition.
Find a power-hungry appliance
MOES metering plug
Start with one suitable plug-in appliance and see what it uses before planning a wider setup.
Wi-Fi · Tuya
Reach further
VeaBridge
Extend a suitable VeaHub setup to equipment beyond the usual network coverage.
LoRa · VeaHub
Know what opened
MOES magnetic sensor
Use a compatible door or gate sensor as a signal for household alerts and entrance lighting.
Wi-Fi · TuyaExamples to help plan your setup. We confirm the model, supported functions and installation requirements before recommending a connection.
The connections behind the experience
A clear path from issue to improvement.
Use the equipment you own, add the right interface, and bring the useful controls into VeaHome.
The issue you notice
Device, network & integration reviewA clear next step
Separate a weak connection from a device fault, an expired account or a routine that needs adjusting.
The proposed adjustment
A change we test togetherA routine you can trust
Check device responses and the household’s manual controls after a change.
Your evolving home
Updated setup & handoverA system you understand
Keep rooms, names, access and instructions aligned as people and devices change.
Choose the right connection.
Existing networks and suitable interfaces can work together.
- Wi-Fi
- Ethernet
- LoRa
Your choice of where integrations run. Hosted with VeaHome Plus+, or in your home with VeaHub Pro. Compatible Vea devices and local connections can work without a hosted subscription. Cloud-only services still require internet.
Protocols shown are connection options, not radios built into every VeaHub. We match the controller, adapter or gateway to your devices.
The service, brought to life in VeaHome
Fine-tune the way home feels.
A new routine, a different schedule or another device. We help you adjust the setup you already know, with your scenes and favourites in VeaHome.
Explore VeaHome
Ideas you can take home
A little reading. A clearer plan.
Across the whole home
Every part of home.
Working together.
Set the mood. Find your comfort. Take care of the everyday.
Explore what your next home upgrade could look like.
Lighting
Every light in the house, set the way the moment needs.
Explore lighting
Climate
Comfort in every room, without running anything longer than it needs to.
Explore climate
Energy
See where the power goes, and what it costs, as it happens.
Explore energy
Security
Know what is happening at home, and act on it from the app.
Explore security
Utility
The hard-working parts of the house, from the water heater to the robot vacuum.
Explore utilityGood questions
Before you decide.
Is support included?
Guidance while you set up is part of buying from us. For ongoing care after an installation we agree what suits the home; ask us and we will explain the options plainly.
How do I reach you?
WhatsApp is the quickest, and email and the contact form reach the same team.
What if I installed it myself?
We still help. Send us the list of what you have and what is going wrong, and we will start from there.
From an idea to everyday living
The rest of what we do.
Bring your home to life
Let’s bring your home to life.
Start with your devices. We’ll help connect the possibilities.